MetLife UK Announces Leadership Appointments Charlotte O'Brien Named Head of EB

• MetLife UK has announced a series of strategic leaderships
• The appointments aim to strengthen the company's position in the market.
• These changes focus on boosting growth, innovation, and agility.

MetLife UK has unveiled a series of strategic leadership changes to drive growth and transformation, reinforcing its position in the market. These appointments are designed to boost commercial activities, foster innovation, and ensure the business stays agile in a rapidly evolving financial landscape.

Charlotte O’Brien has been promoted to head of employee benefits (EB) and joins the UK Executive Team. She has been with MetLife UK for seven years, previously holding roles as head of portfolio retention & growth and deputy national sales manager.

Charlotte has received industry recognition, including being named a finalist in the Women in Sales Awards in 2024 and 2025, and winning Protection Review’s Young Achiever of the Year in 2019. She will focus on expanding MetLife UK’s presence in the employee benefits market and driving sustainable growth in this sector.

Adrian Matthews has been appointed UK deputy CEO, a newly created role overseeing distribution, product, and marketing strategies. Rich Horner, appointed head of transformation & growth initiatives in December, will oversee transformation strategies to keep MetLife UK’s products and services competitive and aligned with market needs.

Matthews and Horner will report directly to Dominic Grinstead, CEO of MetLife UK. O’Brien will report to Matthews in her new role.  Charlotte’s promotion highlights MetLife UK’s commitment to talent development within the business.

“Our focus is on delivering innovative products, strengthening distribution, and adapting to market needs. As we transition to this new structure, I am confident these leadership changes will drive our long-term goals and enhance the value we provide to our customers,” said Dominic.