The Access Group Names New Leadership Trio

The Access Group, a prominent provider of business management software, has announced three important senior promotions, among which 2 positions are acquired by women leaders, as part of a deliberate expansion of its leadership team.

Caroline Fanning, who previously served as Avanade's Chief People Officer, has been named Chief Employee Success Officer, following Claire Scott, who departed after more than six years with the firm. Fanning offers a plethora of expertise to her new job, having implemented innovative HR initiatives such as predictive analytics for attrition management.

Carla Matthews also joins The Access Group in a newly formed post as Director of Sustainability, bringing 15 years of expertise embedding sustainability into core operations across many industries.

Mark Billingham, who formerly served as Managing Director of Capita Experience UK, has been appointed Chief Customer Experience Officer. His experience is in CX transformation, having generated great results for big blue-chip organizations during his time at Capita.

Chris Bayne, CEO of Access Group, expressed confidence in the new additions, saying, "These new hires each bring with them an impressive array of experience and a track record of success that will be pivotal in supporting our teams as they continue to develop as we grow."

The organization highlights its dedication to employee well-being, providing a great customer experience, and implementing sustainable practices. Chris believes Caroline, Mark, and Carla will play critical roles in delivering on these objectives as The Access Group enters a new year of development.